Effective Date: June 1, 2026
Overview
At Veratina Kitchens, we take pride in providing fresh, high-quality meal kits and food products. Due to the perishable nature of our products, all sales are generally final. However, customer satisfaction is important to us, and we will work to resolve any issues related to your order.
Returns
Because our products are food and perishable items, we do not accept returns once an order has been picked up, delivered, or shipped.
We are unable to restock or resell returned food products for safety and quality reasons.
Refund Eligibility
Refunds, credits, or replacements may be considered in the following situations:
- Damaged items
- Incorrect items received
- Missing items from an order
- Quality concerns verified by our team
- Orders impacted by fulfillment errors
To request assistance, customers must contact us within 24–48 hours of pickup or delivery.
Non-Refundable Situations
We may not issue refunds or replacements for:
- Failure to pick up an order at the scheduled time
- Incorrect storage or handling after pickup/delivery
- Personal taste preferences
- Allergy-related concerns when ingredients were clearly listed
- Delays caused by weather, carriers, or circumstances beyond our control
Subscription Cancellations
For subscription-based meal plans:
- Subscriptions may be modified or canceled before the monthly cutoff date
- Cancellation requests submitted after the cutoff may apply to the following billing cycle
- Charges already processed for the current cycle may not be refundable
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
All payments are securely processed through Square.
Order Issues
If you experience any issue with your order, please contact us with:
- Your full name
- Order number
- Description of the issue
- Photos (if applicable)
This helps us review and resolve concerns more quickly.
Contact Us
If you have questions about this Return & Refund Policy, please contact us:
Veratina Kitchens
3682 W Orange Grove Rd, Ste 132, Tucson AZ 85741
Hello@veratinakitchens.com
520-742-0837
